We've built Rackspace on Fanatical Support®, our anytime, anywhere, any way approach to customer service. Needless to say, we take great pride and interest in our customers that do the same. Hence, THE FANATI, a contest introduced in 2007 to recognize one of our customers for valuing customer service as much as we do.

The contest consists of two rounds of judging. Customers first complete the online applications located on the MyRackspace® customer portal. Rackspace internally reviews the applications and a short-list of finalists is announced. Finalists move on to the second round of judging which involved two scoring categories. First, their application is critiqued and graded by a panel of external service industry experts. Second, in order to validate the finalists' applications, a customer satisfaction survey is sent to the finalists' customers. Based on the scores from the survey results and the judge's scores, a winner is selected.

The good news is that we have a lot of customers who take caring for their customers as seriously as we do. The unfortunate news is that we can only recognize one of them annually with THE FANATI. In 2008, one company truly embodied the spirit of Fanatical Support, going above and beyond to meet and exceed their customers' expectations—Pangea Foundation.




Pangea Foundation—THE FANATI 2008 Winner
A 501(c)(3) nonprofit "Software-as-a-Service" provider founded in 1996, Pangea Foundation is the leader in delivering Impact Visualization On Demand™ to nonprofits of all sizes. Backed by world-class teams of IT experts, security specialists, and technology partners, Pangea Foundation equips more than 1,200 impact-driven nonprofits across America with Web-based Software-as-a-Service that lets organizations clearly visualize and effortlessly communicate the impact of their programs. Nonprofits choose Pangea Foundation for its expertise in creating custom software that automatically fuses live program data with sophisticated visual analytics to deliver a real-time snapshot of their impact—anytime they want it.

Based on the survey results and the judge's scores, Pangea Foundation proved their customer service excellence and came out on top in both categories. In comments left on the survey about Pangea Foundation, Chris Juett, 2-1-1 Program Manager for the United Way said, "Pangea Foundation was very responsive to our needs during the recent flooding in Iowa. When we contacted them telling them we wanted a web based flood related database put together for our 2-1-1 Center, they had the site up and running in less than 24 hours. After setting up the site they have worked with us to ensure that it was meeting our needs and are now helping us with the development of reports."

"All it takes to create extraordinary impact is a few people choosing to go beyond what is expected to do something they don't really have to do," said Kraig Kuipers, president and CEO, Pangea Foundation. "By constantly asking ourselves, 'How can I serve right now?' and 'How can I deliver one percent extra?' we put personal accountability into action. But nothing enhances outstanding customer service more than the belief that it's our job to do so—that we are personally accountable. And at Pangea Foundation we hold ourselves accountable for making good choices as people—choices to serve others, or do nothing."

• View the full Press Release
• View the FANATI 2007 Winner