Fanatical Support^® is only real because of our expertise. Without it we wouldn't be able to promise and deliver the level of service we do every second of every day. Without it we'd be just another hosting company struggling to deliver on its guarantees and SLAs, instead of actually living up to them. It's why we hire the best and train them to be better. Why our employees have hundreds, if not thousands, of certifications of expertise. And why we're the world's hosting leader.

Company Examinations

SAS 70 Type II^*
We have processes and safeguards in place designed to protect the assets and data you entrust us with. Therefore, we view a SAS 70 Type II examination as a necessity. A service auditor's examination performed in accordance with SAS No. 70 ("SAS 70 Audit") is widely recognized, because it represents that a service organization has been through an in-depth audit of their control objectives and control activities, which often include controls over information technology and related processes. A Type II report not only includes the service organization's description of controls, but also includes detailed testing of the design and operating effectiveness of the service organization's controls.

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* Currently the SAS70 Type II Report pertains only to the Rackspace Managed Hosting customers.

Company Certifications

PCI Security Standards Council Member
The PCI Security Standards Council is an open global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for payment card account data protection. Endorsed by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa Inc., the Council's members have a voice in shaping the PCI Data Security Standard, an organization's best protection against data criminals. By participating in the Council, Rackspace has access to the latest payment card security standards while playing an active part in setting the standards.

Safe Harbor
Safe Harbor certifies that Rackspace provides "adequate" privacy protection by the standard of the European Commission's Directive on Data Protection. For Rackspace and you, it means that data can flow unhindered in and out of European Union (EU) countries, saving time and money by removing the obstacles encountered by non Safe Harbor Certified providers.

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Employee Certifications

Red Hat
With more than 80 Red Hat Certified Engineers (RHCEs), Rackspace officially employs more RHCEs than any other hosting company in the world.

Microsoft
More than 100 Rackspace employees have earned the title of Microsoft Certified Professional (MCP). And of those 100, several have earned additional Microsoft certifications including MCSA, MCSE, MCDBA, MCT, MCDST.

Network
A multitude of Cisco Certifications, as well as other third party certifications, attests to the expertise of our network professionals. Their certifications include: CCNA, CCNP, CCIE, CCDA, CCDP, CCIP, CCSP, RHCE, LP11, LP12, A+, Server+, RHCT, MCSE, MCSA, MCP, Network+ and Linux+.

Service Expertise

American Business Awards' Best Customer Service Organization 2005, 2007
Rackspace won its second Stevie^® Award for "Best Customer Service Organization" by The American Business Awards for the company's continued commitment to becoming one of the world's greatest service companies. Rackspace was previously named Best Customer Service Organization by The American Business Awards in 2005.

Linux Expertise

Red Hat Premier Hosting Partner
Since inception, Rackspace has been an avid supporter and advocate of open source and the open source community. This support naturally extended into a unique relationship with Red Hat and becoming the first provider to be certified as a Red Hat Premier Hosting Partner. This distinct designation recognizes that Rackspace possesses the industry's highest levels of support and knowledge of the Red Hat Linux Platform. With more than 5,000 configurations running Linux and more than 80 Red Hat Certified Engineers, Rackspace continues to excel in deploying, scaling and managing Linux hosting environments.

MySQL Certified Hosting Partner
Rackspace was the first MySQL Certified Hosting Partner and is recognized as a model for utilizing MySQL in major computing systems to realize dramatic cost savings, performance and reliability benefits to organizations and end-users. Thousands of Rackspace customers run the Linux, Apache, MySQL, PHP architecture (LAMP) for the development and deployment of optimal performance web applications. Together Rackspace and MySQL have worked to build a world-class hosting solution for the MySQL database.

Linux Journal Readers' Choice—Best Hosting Provider 2003, 2004, 2005
Visitors of the Linux Journal website voted Rackspace as their "Favorite Web Hosting Service of 2005", making it the third consecutive year Rackspace took home the honor.

Windows Expertise

Microsoft Gold Certification
Rackspace is one of only six Application Infrastructure Providers (AIPs) in the world to receive the Microsoft Gold Certified Partner accreditation. This top-tier designation recognizes Rackspace's expertise in Microsoft hosting, having passed numerous and rigorous evaluations by certified, independent auditors. The auditors determined that we deliver the highest level of fully managed services available on the Microsoft platform, meeting eligibility qualifications, proven service benchmarks and operational readiness benchmarks.

The certification fosters a close partnership with Microsoft, allowing us to collaborate on the best solutions, tools and procedures for delivering the hosting environment for our customers. It gives decision-makers Microsoft's assurance that Rackspace is an industry leader in its own right. And the certification also means that we receive access to emerging Microsoft products and technologies while they are still in development, allowing us to work with clients on platform upgrades and technology testing months before public release.

Microsoft Hosting Provider of the Year 2007, 2005, 2003
On the heels of launching our on-demand, highly available Hosted Exchange by Rackspace, we have once again been named the Microsoft Provider of the Year. That now makes the third time we've been awarded the distinction for our Microsoft expertise. More than 300 judges considered well over 1,800 service provider entries from all over the world determined the winner. As Microsoft's Director of Worldwide Hosting notes, "Rackspace ... has demonstrated its talent and expertise year after year, raising the bar in the design and deployment of customer solutions built on Microsoft technologies."

SQL Server Magazine Readers' Choice—Best Database Hosting Company 2005
Readers of SQL Magazine voted Rackspace as their preferred database hosting company of 2005. The annual contest recognizes readers' favorite SQL products and services. In past years, readers have consistently recognized Rackspace as the best in other hosting categories.

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